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Frequently Asked Questions

Answers to the most common questions dealers ask about partnering with DLR Financial for F&I and retail financing.

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  • Do you charge any document fees?

    No. We do not charge document fees. Learn more: reporting and statements.

  • Why do other service companies charge fees?

    Many service companies use added fees to lower their commission split. Any fee charged to your customer should be your money. Learn more: profit transparency.

  • How do I get paid?

    Proceeds from the unit sale and any F&I revenue generated are deposited to the dealer's bank account. Learn more: funding process, statement timing.

  • Does DLR call my customer?

    Yes. We position ourselves as an extension of your dealership's customer service to explain financing and protections. Learn more: protections, dealer onboarding.

  • Will I see the profit detail of the unit and F&I?

    Yes. Every funded sale includes a statement that breaks out reserve, product, and fee income. Learn more: reporting detail.

  • What is my split of the deal?

    Revenue share programs can be structured so dealerships keep up to 85% of F&I profit depending on mix and volume. Learn more: profit reporting.

  • Who remits premiums for sold products to the insurance companies?

    We handle remittance for the products we administer. If a product is written through another provider, your team remits payment per that carrier's process. Learn more: product protections.

  • What kind of reports will I get and when do I get them?

    Each sale includes a detailed profit and accounting statement, followed by periodic recap reporting. Learn more: reporting and statements, funding milestones.

  • What do the banks require to get a dealer approved?

    Requirements vary by lender, but most look for a clean operating history, a profitable income statement, and sufficient equity. Learn more: dealer onboarding.

  • What if my financial statements show losses?

    It is still possible to obtain approval with the right explanation and supporting documentation. Learn more: onboarding guidance.

  • How long does it take to get a customer approved?

    Approvals can range from minutes to a few hours depending on the profile and lender queue. Learn more: funding timeline.

  • How do I know what is happening on a deal?

    We communicate at each milestone of the application and funding process so you are not left wondering where a deal stands. Learn more: milestone communication.

  • What products does DLR sell to my customers?

    We focus on products that add value to customers and consistent profit to the dealership, including service contracts and GAP coverage. Learn more: protection programs.

  • How do I sign up?

    Contact us and we will walk you through onboarding, the dealer package, and lender agreements. Learn more: start onboarding.